Electronic Visit Verification (EVV) and Communicating with Employees

Getting Started with Rosemark EVV

• EVV Configuration
• EVV Notifications
• EVV Check Ins
• Managing EVV/Telephony Events
• Verifying Shifts
• Mapping

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Caregiver Mobile App

• The Caregiver Mobile App (CMA)
• Preferences
• Caregiver Instructions
• CMA Troubleshooting
• CMA - Location Services for Android
• CMA - Location Services for iPhone

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Telephony

• Telephony
• Telephony on the Web Portal
• No Shows On the Web Portal
• Telephony Prompt Flow

Using Rosemark to Communicate

• Broadcast Announcements
• Enhanced Communications (Bulk Messaging and Texting)